The process of reviewing an event reported to an insurer: checking the circumstances and cover, assessing damage, calculating compensation and making a decision. An approved payment is then made under the contract.


Your car is damaged and you have submitted a claim. You now need to know which documents the insurer will check, how the amount will be calculated and what follows the decision. This work is called claim settlement.
Claim settlement is the whole process of reviewing a reported event: checking the circumstances and insurance cover, assessing damage, calculating compensation and deciding the claim. If a payment is approved, it is then made under the contract.
Put simply:
The process usually involves several related actions:
Stages can overlap: this is a general route, not a single timetable for every type of insurance. When choosing KASKO, read your programme's claims procedure in advance.
The list depends on the risk and contract. Check whether you need:
Ask the insurer what has been received and what is missing. Keep copies, correspondence and confirmation that the claim was received. Do not use someone else's document list for your case without checking.
A garage quote describes the cost of work but does not establish insurance cover. During the review, damage from the reported event is separated from pre-existing defects and applicable restrictions are checked.
The result may be affected by a deductible, the part of a loss not reimbursed under the contract, and by limits. Repair costs, accepted damage and the payout may therefore differ. An inspection or assessor's report helps establish damage but does not replace the decision on the whole claim.
Ask which information is missing and why it is needed. If you have questions about the calculation, request its breakdown and the grounds for any reductions. If a claim is refused, check the reasons and which circumstances and terms the insurer cites.
Document submission, a claim decision and payment each have their own timing. Check every deadline against the applicable rules and your contract. Do not apply another programme's deadline without checking. For incidents without a collision, see the guide to KASKO claims without an accident.
The term helps drivers buying a policy or dealing with reported damage. Settlement involves more than transferring money and does not necessarily mean a court dispute: the event and the terms of protection are reviewed first.
Paying for a policy or submitting a claim does not mean every repair will be covered. The outcome depends on the contract and confirmed circumstances. The three stories below are fictional and use illustrative amounts, rather than actual EUROASIA payouts.
Illustrative example. Nodira from Tashkent reported a covered collision. After the documents and inspection were checked, accepted damage was 6 000 000 sum; her hypothetical contract had no deductible for this event and a sufficient limit.
The insurer approved and paid 6 000 000 sum. Settlement included checking the event and the calculation, and ended with carrying out the payment decision.
Illustrative example. Aziz from Samarkand received a garage quote for 5 000 000 sum. Of this, 1 000 000 sum was for pre-existing damage outside the reported event, leaving covered damage of 4 000 000 sum. This illustrative contract has an unconditional monetary deductible of 1 000 000 sum.
After separating the pre-existing damage and applying the deductible, compensation was 3 000 000 sum. Aziz checked which work had been excluded and how the contract term had been applied.
Illustrative example. Bekzod from Andijan had hail damage to his car, with repairs assessed at 2 000 000 sum. His hypothetical policy covered collisions only, with no hail protection.
The insurer checked the circumstances and explained that the claim was refused because the relevant risk was not covered. Submitting the claim started a review but did not add hail cover to the contract.
This is a road incident in which harm was caused to people, vehicles, roads, structures, or other property.
This is a simplified procedure for recording a traffic accident without calling traffic police, when the drivers themselves document the circumstances for insurance settlement.
KASKO is insurance that protects not someone else’s car, but your own. Put very simply, it is like a financial safety cushion for your vehicle: if there is an accident, a broken window, parking damage, a fallen tree, or even theft, the insurance company can take on part of the big expenses. The main idea is simple: KASKO helps you avoid facing major car-related costs alone.
Motor Third-Party Liability is an obligation to compensate for harm caused to other people or their property through the use of a vehicle. Who is responsible for the harm is determined by law and the circumstances of the incident.
Insurance for a car loan is protection connected not just with the car itself, but with buying that car on credit. Put very simply, the bank gives money for the vehicle and wants to be sure that both the car and the repayment process remain protected. That is why insurance often comes together with a car loan: it helps reduce risks both for the bank and for the borrower if something serious happens to the car.
This is a modular car insurance product in which the vehicle owner chooses which parts of the car and which risks to insure.
Our experts will help you choose the best insurance coverage